Who We Serve
Who Can Stay at Guest House?
We provide temporary lodging to patients of all ages from our hospital partners, organ transplant and cancer patients from any Chicago area hospital, and military veterans receiving treatment for PTSD through the Road Home Program. Guests referred from our partner hospitals are never turned away for financial hardship when seeking lodging at Guest House.
We welcome outpatients accompanied by their caregivers, and families and friends of inpatients with a referral from a patient’s medical team, including social worker, receiving care at the following hospitals and organizations:
- American Cancer Society
- Gift of Hope Organ & Tissue Donor Network
- John H. Stroger, Jr. Hospital of Cook County
- Rush University Medical Center
- UI Health
- The University of Chicago Medicine
Not included in any of these groups? Please contact us at 312-996-1167 for information about our Pay As You Go Program. Guests staying through the Pay As You Go Program are not qualified for financial assistance.
Guest House is strictly a lodging facility for patients and supportive loved ones. All guests must be able to care for themselves or be accompanied by a caregiver who is fully able to care for them at all times while staying at Guest House.
Guest House is a registered member of the Healthcare Hospitality Network. No medical services are provided. Guest House is not licensed to provide medical services or to monitor individual guests for medical health needs.
How Can I Stay at IMD Guest House?
All guests wishing to stay at Guest House must be referred by a hospital or social worker where you are being treated, and meet all eligibility requirements.
If you are interested in staying at Guest House, please speak to your hospital or social worker; or contact us, and we will provide information to your hospital or social worker.
- Contact your hospital or social worker for a referral; they can help make sure it is a good fit for you
If an apartment is available, upon receiving a referral from a hospital or social worker, our staff will confirm your reservation and contact you to make arrangements. If an apartment is not available, we will add you to the wait list and contact you or your social worker as soon as an apartment becomes available. Unfortunately, we are unable to confirm future apartment requests because each guest’s stay is different.
If you have difficulty determining the right medical personnel at a hospital to refer you, please contact our staff who can offer guidance. If you have stayed with us in the past, a referral is still required to request a reservation.
- Our staff will reach out and confirm your referral and discuss availability
Stay is based on medical need and referral from hospital prior to check in. We will do our best to accommodate requests, however sometimes we are unable to accommodate all requests due to limited availability. One apartment is allowed per patient. All apartments can sleep up to 4 adults.
Credit or debit card information is taken during the reservation and referral process. All guests must provide credit or debit card information in order to check-in.
All guests wishing to stay at Guest House must be referred by a hospital, or a hospital associated certified social worker and meet all eligibility requirements. Please follow the steps listed above.
If you are interested in staying at Guest House, please ask your hospital or social worker to contact us at 312-996-1167, and we will send the required paperwork to your hospital or social worker.